FAQ'S

How can I update/edit my shipping or billing address details?

You can message us at +1(510) 410-4856 or email us at asma.shumaila@gmail.com

  

I did not receive any sales order summary, what does that mean?

If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, contact us at asma.shumaila@gmail.com or +1(510)410-4856

 

How will I know that you have received my order?

The Sales Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please contact Customer Services at asma.shumaila@gmail.com or +1(510) 410-4856

  

How can I check the status of my order?

As soon as your order is placed, you will be emailed an Order ID, along with your Order Confirmation. This is what will help you track your order(s). You can also contact us at asma.shumaila@gmail.com or +1(510) 410-4856 to check the status. Once the order is shipped, you will receive a tracking number from us which will allow you to track your parcel through the logistics company.

 

Can I cancel my order?

 Online payment based orders cannot be cancelled once placed. If you need to make any amendments, please call customer care at asma.shumaila@gmail.com or +1(510) 410-4856

 

Can I add items to the existing order or make changes to an order?

Yes, you can add items to the existing order and make changes. Just contact us at asma.shumaila@gmail.com or +1(510) 410-4856

 

Is it safe to use my credit/debit card to make payments?

All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information. 

How long does delivery take and how much will it cost?

Normally it ships with in 3-4 weeks. If the order does not reach you in the specified time, please contact us at asma.shumaila@gmail.com or +1(510) 410-4856 

Can the billing address differ from the shipping address?

Yes, it is possible to use a different address for billing purposes. Simply check the ‘Use a different billing address’ option under the ‘Billing Address’ tab on the checkout page.

 

How do I redeem a Discount Code?

To redeem a promotional code, simply type in or copy the code into the 'discount code’ text bar on the checkout page.

 

Why should I give you my personal information?

Customer information pertaining to name, card billing details and shipping addresses are necessary to process any electronic transactions via credit/debit cards. These are essential inputs into the fraud detection mechanisms.

 

Is my personal information kept secured?

All payment and shipping data presented by our clients is kept secure and classified.